Every truck visible. Every load protected.
Real-time GPS from your ELD, automated status updates to customers, and instant exception alerts — so your team focuses on exceptions, not check calls.
What is carrier track & trace?
Check calls are one of the most expensive hidden costs in trucking. A dispatcher answering 30 status calls per day is a dispatcher not booking loads, managing exceptions, or growing the business. ZuzHQ eliminates check calls by sending automated status updates directly to your customers.
ELD-powered, no manual updates
ZuzHQ connects directly to your ELD provider — Samsara, Motive, or others — and pulls real-time GPS position for every truck. Status updates fire automatically at key milestones: pickup confirmation, en-route, approaching delivery, and POD confirmed.
Exceptions surface before they escalate
Detention clock starts the moment a truck arrives and sits. Delay alerts fire when a truck falls behind its ETA. Your dispatch team sees the problem before the customer does — and before it becomes a billing dispute.
One source of truth for dispatch and customers
ELD position data, dispatch board, and customer-facing status all come from the same record. No more dispatchers manually copying locations into emails. No more customers getting stale information.
Visibility that works without manual work
Real-time GPS, automated updates, and exception detection — wired together so your team only touches the loads that need attention.
Live GPS Map
Every active truck on one map, updated from your ELD in real time. Filter by driver, load, lane, or status in seconds.
ELD Integration
Direct feed from Samsara, Motive, and other major ELD providers. Position, HOS, and engine status flow automatically into the dispatch board.
Automated Status Updates
Customers receive email or SMS updates at pickup, en-route, approaching, and delivery — without a dispatcher making a single call or sending a single email.
Detention Clock & Alerts
Detention tracking starts automatically when a truck arrives. Alerts fire at your configured threshold so detention charges are never missed.
Predictive ETA
Real-time position plus route data generates live ETAs. When a truck falls behind, the alert goes to dispatch first — then to the customer if it's a late delivery.
Historical Lane Data
Every completed trip is recorded with actual transit time, dwell time, and exceptions. Use it to negotiate rates, fight detention claims, and improve lane planning.
Built for carriers who are done answering the phone
Before
Customers call dispatch every few hours asking where their freight is
After ZuzHQ
Automated status updates at every milestone mean customers already know — before they call.
Before
Detention charges get missed because nobody's watching dwell times
After ZuzHQ
Detention alerts fire automatically. Every minute over threshold is captured before the load closes.
Before
ELD position lives in one system, dispatch lives in another
After ZuzHQ
ZuzHQ connects ELD data directly to the dispatch board — one record, one source of truth.
Before
A late delivery surprises everyone at the last minute
After ZuzHQ
Predictive ETA flags delays early. Your team resolves the issue before the customer finds out.
What changes when ZuzHQ tracks your loads.
Dispatcher answers 20–40 check calls per day. Every call is time not spent booking loads.
Automated updates at every milestone. Customers know status before they think to call.
Dwell time goes untracked. Detention charges get missed or disputed after the fact.
Detention clock starts on arrival. Alerts fire at your threshold. Every minute is captured.
A late truck surprises everyone — shipper, dispatcher, and billing team — at the last minute.
Predictive ETA flags delays hours early. Your team resolves it before the customer finds out.
ELD position lives in one system, dispatch in another. Manual copy-paste to keep them in sync.
ELD feeds directly into the dispatch board. One source of truth. No manual updates.
Common questions
Which ELD providers does ZuzHQ support?
ZuzHQ integrates directly with Samsara, Motive, and other major ELD providers. If your ELD provider has an API, we can connect it.
How does the automated customer update work?
When a truck hits a status milestone (pickup confirmed, en route, approaching delivery, POD submitted), ZuzHQ automatically sends an email or SMS to your configured customer contact. No dispatcher action required.
Can customers see a live tracking link?
Yes. ZuzHQ can generate a shareable tracking link per load so customers can check position themselves — reducing inbound calls to near zero.
How does detention tracking work?
The detention clock starts when GPS shows the truck arriving at a facility. You set your free-time threshold. When the clock exceeds it, an alert goes to dispatch so your team can document the detention and flag it for billing.
Does this work for cross-border loads?
Yes. ZuzHQ track and trace follows trucks across the US-Mexico border. ELD position data and status updates work the same way on cross-border lanes.
Related capabilities
Stop answering the phone. Start moving freight.
Customers stop calling. Dispatchers stop answering. Your team starts moving more freight.